FAQ-Qingdao Camellia Jewelry Co., Ltd.

Is the material of the jewelry prone to allergies? Does it contain nickel/lead?

Clearly state the use of environmentally friendly alloys, 316L stainless steel or pure silver coatings, emphasize "nickel free and lead-free" and anti allergic processes, and attach ISO9001 certification and customer factory inspection (such as Primark, Beeline) information to enhance trust.
How to maintain faded or oxidized jewelry?

Provide maintenance guidelines (such as avoiding contact with chemicals, dry and sealed storage), and suggest pairing with a complimentary silver cloth or sealed bag, with a video tutorial link.
How to choose a ring size? Is there an international size comparison available?

Provide a comparison table for US/European/Asian codes. It is recommended to download a paper quality ruler template or use an AR virtual fitting tool, which supports free modifications within 30 days.
Can you check the wearing effect for different skin tones/scenes?

The product page embeds multi skin real person wearing pictures and 360 ° videos, paired with daily/workplace scene pictures, to enhance the sense of immersion.

Order processing time and global delivery cycle?

Explain the delivery time by region (7-12 days for Europe and America, 5-8 days for Southeast Asia), highlighting the advantage of a 40% speed increase in direct shipping from Qingdao bonded warehouse, and synchronizing logistics tracking at the entrance.
Is it free shipping? Who will bear the tariffs?

Mark the free shipping threshold (if over $50), clarify the tariff policy (e.g. DDP tax included in Europe and America, Latin American buyers to bear), and provide the option of prepayment of tariffs.
What is our logistics

Priority COD in the Middle East/Africa region (cash on delivery, strong address verification+WhatsApp tracking notification to improve delivery rate)

Next day delivery to overseas warehouses in Southeast Asia (such as Indonesia and Thailand), supporting COD and online payment

Latin America region chooses service providers with strong customs clearance capabilities, Brazil levies 17% ICMS tax

What payment methods are supported? Is the data secure?

List PayPal, credit card (Stripe), and local payments (such as GCash), emphasizing SSL encryption and PCI-DSS certification, in compliance with GDPR regulations.
How to return or exchange damaged products?

Return or exchange within 30 days without reason (with intact labels), and free replacement for quality issues; High value goods are returned to overseas warehouses for secondary quality inspection, while low value goods are recommended to be retained and fully refunded to reduce reverse logistics costs.
Can customized products be returned?

Engraved/customized products only support returns and exchanges for quality issues. Before placing an order, it is necessary to confirm the design draft to reduce disputes.

Can we engrave or customize unique designs? How long is the cycle?

Support engraving (≤ 20 characters) and pattern customization. Delivery will be made within 7-10 days after submitting the design draft, and 3 modifications will be provided for confirmation.
Do you provide gift packaging?

Free upgrade of gift box packaging, greeting cards support handwritten content, and can be activated by placing an order with the remark "Gift".

How to ensure it is genuine? Do you have a quality inspection certificate?

Display ISO9001 certification, material inspection report (SGS), and customer factory inspection records (Primark/Beeline), with Trustpilot user ratings embedded on the page.
Will personal information be leaked?

Declaration of strict compliance with GDPR, data is only used for order processing, and supports one click account cancellation.